Online Returns

Contact Form

  • We want you to be satisfied with the item(s) you order online. Any unworn item you are not satisfied with can be returned within our 60 day easy return policy for a refund.
  • For items returned after 60 days, but within 90 days the maximum refund will be the purchase amount minus a 20% restocking fee.
  • If you are looking to "exchange" for a different size, you must return the item you received (using the return system on our website), and order the replacement item separately. You will be refunded for the initial item when it is received and inspected.
  • Please return the shoes using the pre-paid shipping label provided during the return process. Return shipping costs are the responsibility of the buyer unless a verified mistake was made on our part. This cost will be deducted from your refund when the return is processed. As part of our effort to offer the lowest shipping rates (Free shipping on orders over $50) and the most competitive prices we can, we do not cover the return shipping costs unless an item is deemed defective or there was an error on our part. Most of our customers do not choose to return their items.
  • We can only accept unworn (in like-new condition) products for a full refund. Any items returned in worn condition will be subject to a restocking fee between 20-70%, which will be deducted from any refund.
  • All merchandise must be shipped to us in original condition, in the original product box, and in proper packaging. Please place the boxed product in a proper shipping box/bag or padded envelope when returning. Damaging the product box by using it as the shipping box will result in a minimum 10% restock fee - please do not damage the box.
  • Any returns received after 90 days of delivery are unable to be processed.
  • Defective items will be handled on a case by case basis, please contact us to explain the issue. We promise to be fair with our decision about any reasonable request.
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