Returns are processed within 24-48 hours from when we receive the item(s). Please allow 7-10 business for the refund to go back onto your original payment method.

Items must be returned within 45 days. Items must be returned in the same condition in which they were received, be unworn/unused, have any tags still attached, and include all the original packaging.

To start a return, you will log into your account here. All online orders will have an account using the email you used to create the order. A 6-digit code will be sent to your email to log in to your account(so you don't have to remember or save any passwords).

Please allow us 24-48 business hours to respond to your request. If you're still waiting to receive an approval or decline email within this time, please reach out to us.

We completely get it, we change our minds too! Please message us right away if your order hasn't been fulfilled.

We process the orders within 1-2 business days. Typically, standard shipping transit time is 1-5 days. We are based in Wisconsin, so shipping times will be shorter if you are located nearby.

All expedited shipping requests that are received before 2pm CST will be shipped the same business day with a transit time of 2 business days. Expedited shipping is only available to the lower 48 states.

You will be notified with a "Ready for Pick-Up" email when your order is ready. Please wait until you receive this email before picking up your order. Most orders are ready for pick up within 2 hours.

For store hours, please check here.

Items must be returned within 30 days from the date of purchase. Items must be in unworn* and like-new condition with original packaging and tags** for a full refund. Items returned more than 30 days from the date of purchase are up to the manager's discretion and may not be accepted. Return policy exceptions are subject to a restocking fee and in-store credit only.

Defects will be handled on a case-by-case basis per manufacturer.

*Worn items ARE NOT eligible for refund
**Items returned without original packaging and tags will be subject to a 20% restocking fee.

Sale Items Return Policy

Items must be returned within 7 days from the date of purchase in unworn* and like-new condition with original packaging and tags** for a full refund.

*Worn items ARE NOT eligible for refund.

**Items returned without original packaging and tags will be subject to a 20% restocking fee.

Yes! We carry a variety of brands that offer support and comfort for foot issues like plantar fasciitis and bunions.

Please visit us so our staff can assist you in finding the perfect shoe for your needs! Before you come in, try searching for your specific condition in our search bar. Many of the brands we carry provide information on which shoes are best for various conditions.

Our cobblers are experienced in shoe alterations and can help with custom modifications to accommodate foot issues like swelling, bunions or lifts. Please bring in your shoes for a consultation.

For more information, please visit here.

We have a selection of walking and running shoes from brands like Xelero, Brooks, On Running and New Balance. Visit our store for a personalized fitting and recommendation based on your needs.