Returns - (choose/click one)

Policy Details below

  

 

     ONLINE RETURN POLICY 

 

  • Return shipping costs are the responsibility of the buyer unless a verified mistake was made on our part. Please return the shoes using the pre-paid shipping label provided during the return process. This cost will be deducted from your refund when the return is processed.
  • We want you to be satisfied with the item(s) you order online. Any unworn item (some exclusions apply) you are not satisfied with can be returned within our 60 day easy return policy for a refund.
  • For items returned after 60 days, but within 90 days the maximum refund will be the purchase amount minus a 20% restocking fee.
  • As part of our effort to offer the lowest shipping rates (Free shipping on orders over $70) and the most competitive prices we can, we do not cover the return shipping costs unless an item is deemed defective or there was an error on our part.  Most of our customers do not choose to return their items.
  • We can only accept unworn (in like-new condition) products for a full refund. Any items returned in worn condition will be subject to a restocking fee between 20-70%, which will be deducted from any refund. 
  • All merchandise must be shipped to us in original condition, in the original product box, and in proper packaging. Please place the boxed product in a proper shipping box/bag or padded envelope when returning. Damaging the product box by using it as the shipping box will result in a 20% restock fee - please do not damage the box.
  • Any returns received after 90 days of delivery are unable to be processed.
  • Defective items will be handled on a case by case basis, please contact us to explain the issue. We promise to be fair with our decision about any reasonable request.
  • If you are looking to "exchange" for a different size, you must return the item you received (using the return system on our website), and order the replacement item separately. To ensure the most accurate and fastest processing of your return and replacement order, we do not process direct exchanges. Instead, you can simply return and re-order in two separate transactions. You will be refunded for the initial item when it is received and inspected. 
  • Final Sale = Not ReturnableProducts marked as Final Sale are not eligible for return.  All Final Sale items are marked with "Final Sale" reference, these are visible throughout the shopping experience.  Any Final Sale item that is sent back to us will receive at least a 50% deduction from any refund and will be discarded. 
  • Black Friday online holiday sale 2022If you purchase an item for $100 or more during our 2022 online holiday promotion, should you return the item, the $10 gift card is forfeited.

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